Yourself and another subscriber are comparing your search results and you notice some discrepancies. The process for troubleshooting this problem is as follows:
- Do all search parameters match exactly?
Review the parameters of your search, i.e. origin, destination, truck type, date, look back hours. To get the same results the searches have to be ran with all of the same variables, match up your criterion and all should be EXACT
- Are both users on the same subscription level?
All subscription levels get access to the same US loads. However, only subscribers with TruckersEdge Professional and above will receive the Canadian shipments. To check which subscription level you have visit account.dat.com.
For a summary of all the subscription levels and their features, please click here.